Belson Policies
Since 1948 Belson has set the industry standard for
Customer Service. Promptly satisfying your needs for high quality, state
of the art, economically-priced recreational equipment is the only way
we do business.
At Belson, our customers receive the lowest possible
price. All prices are F.O.B. Factory. Only those products specifically
indicated on this site as "Free Freight" are F.O.B. Destination
within the 48 contiguous United States. All indicated weights are
approximate. All photos and specifications are accurate at the time of
publishing. However, since we are continually making product improvements,
we reserve the right to change designs and specifications without notice.
When a product has been changed, we will ship the new revised version
unless you specifically advise us not to. All prices are subject to change
without notice.
Back To Top ^Cancellations
No order can be cancelled unless first authorized and
confirmed in writing by Belson Outdoors, LLC
Back To Top ^Freight Terms
In appreciation of our large volume, Belson has been
able to negotiate highly favorable discount freight programs with top
national carriers. All shipments will be made via the quickest and most
economical way unless specific routing instructions are provided to us
at the time your order is placed.
Only those products specifically indicated on this site as "FREE Freight" are F.O.B. Destination to a
single location within the 48 contiguous United States and are Tailgate
Delivery shipments. If you need additional shipping services, you
must order them at the time you place your product order. Additional
services are not included in the "FREE Freight" offer. These charges will
be added to your order.
Note: The trucking industry dramatically
increases the cost for additional services if you order additional
services after your order has been shipped.
All common carrier shipments are
"Tailgate Delivery." It is your responsibility to
provide adequate personnel or equipment to unload your shipment from
the truck when it arrives. The truck driver is under no obligation
to help you unload. Additional charges apply for those deliveries
requiring more than customary "Tailgate Delivery" service.
Redelivery charges will apply if you are unable to unload the
shipment when it arrives.
Lift Gate Service - If you will be unable
to unload the shipment from the truck, you must order "Lift
Gate Service" at an additional charge. If ordered, the driver
will bring a special truck that has a lift gate device on the rear of the truck. The
driver is responsible for lowering your shipment to the ground. Note: It is your responsibility to move
the shipment from the delivery point.
Residential Delivery Service - If the Ship
To address is not on a commercial truck route or is located in a residential area, you must order
"Residential Delivery Service" at an additional charge.
Phone Call Service - The trucking company
will deliver your shipment during normal business hours (7:00 am -
4:30 pm Monday thru Friday) unless specific instructions are given
at the time of order. You should order "Phone Call
Service" if you would like a phone call 24 hours prior to
delivery. Note: A phone call will tell you that your delivery will
be made on a particular day. It is not an appointment for a specific
delivery time.
We at Belson take extreme care to ensure that your
shipment arrives in acceptable condition. When your shipment arrives,
the carrier will provide you with a delivery receipt. It is vital that
you count the number of pieces being delivered and inspect for damages
prior to signing this document. No claims for missing merchandise can be
made unless it is recorded on this delivery receipt. Claims for hidden
damage must be reported within 5 calendar days of receipt of delivery.
Should you have any questions or encounter any difficulty, please call
our Customer Service Department at 1-800-323-5664.
Back To Top ^Payments
In order to maintain a safe environment for credit
card transactions, we utilize a credit card processing company that
partners with companies who transmit or process card information in a
secure environment which complies with the Payment Card Industry Data
Security Standard (PCI DSS).
In compliance with the payment card industry data
security standards, Belson cannot accept credit card payment information
via [Email/Fax/US Mail/Telephone/Voice Mail].
If you would like to pay by credit card, please visit
https://www.belson.com/Payment
where you will find a secure link that will allow you to enter your
credit card data directly into PayTrace, our secure payment portal.
In addition to accepting major credit cards (Visa,
MasterCard, Discover and American Express), we conveniently offer the
following preferred methods of payment:
- Checks/Money Orders
- ACH Bank Transfers
- Wire Transfers
Back To Top ^Return Policy
A Return Authorization form must be issued by our Customer
Service Department before any damaged or defective merchandise can be returned.
Returns made without prior authorization will be refused. All returns must be
properly packed and returned in their original packaging, freight prepaid.
No collect shipments will be accepted.
Back To Top ^Warranty
Every Belson product is warranted against defects in
material and workmanship for 3 full years from the date of shipment.
Misuse, neglect or alteration of product is not covered under this
warranty.
Back To Top ^Diversity
Belson Outdoors® actively recruits
candidates from all race, color, national origin, sexual orientation,
ethnicity, gender, ability/disability, religion and age backgrounds.
Back To Top ^